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Preguntas más frecuentes

  • How to make purchase/order on our website?
    Go to ‘Our Products’, you can view them based on product categories Select your desired products and put them on the cart. Go to cart and fill out all the informations needed in the check-out. Choose the method of payment; 1). Online payment with credit card (via Mercado Pago or PayU) , or 2).'Manual Payment' for offline payment ( to Nequi or Bancolombia). We will contact you for delivery details (See ‘Delivery’ section for further details) Note. All products prices are in Colombian Pesos.
  • What are the payment options ?
    Payment can be made with following options: (Choose payment options in the check-out). 1. ONLINE payment - Credit Card or PSE via Mercado Pago, PayU Colombia. 2. Manual Payment: Bank Transfer to our Nequi or Bancolombia account. Deposit the money to our Bancolombia account. Drop cash (El Virrey, Bogota) Our staff will contact your for further arrangement on manual payment options. Note. All the prices are in Colombian Pesos (COP)
  • How much is the delivery cost?
    Delivery rates and fees may vary depending on the delivery address for your order. Please check with us for the delivery rate information specific to your order's destination. Below is the estimated delivery fee. You can choose it acordingly your purchase items and delivery zone in the check-out: Small items (by motorbike) - estimated cost for Bogota; In Chapinero 7000 COP, outside Chapinero 10.000 cop. Bigger items/ Made to Order items (by car) - estimated cost for Bogota: 15.000 – 30.000 COP. Made to Order from Medellin: depends on item size/ weight, the products will be sent by local courier/ postal services. Pick up items - We are in El Nogal, near Andino. Please contact our staff for pick up arrangement.
  • Delivery time
    Small items: approx. 1 - 2 days after order received/ payment. The delivery is scheduled 2x/ week; Tuesdays and Fridays. Bigger items (with label ‘Made to order’): items need to be pre-ordered. See in the item description for the estimated length of production. For further details please read in 'Made-to-Order' labelled Q&A. For 'pick up item' option please contact our team.
  • ‘Made-to-Order´ labelled items
    Products with a ‘MADE TO ORDER’ label. The products will be made on confirmed order after the down payment is made. According to the type of products 5-14 Business days will be necessary to complete your order (See in product details). Terms of Payment: 60% down payment 40% upon product delivery Delivery cost around north of Bogota (depends on the distance) is between: 15.000 – 30.000 COP. If you pay the remaining amount in cash, we need to hire someone that we can trust to deliver the products and collect the money at the same time. Therefore, the delivery cost will be higher than mentioned above. For 'pick up item' option please contact our staff.
  • For further questions
    If you have further questions you can send us a message to: - Whatsapp (or copy this to your browser) - Through our website on the 'Contact' page, or go to this link and fill out the form - Email - Facebook messanger
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