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FAQ
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How to make purchase/order on our website?Go to ‘Our Products’, you can view them based on product categories Select your desired products and put them on the cart. Go to cart and fill out all the informations needed in the check-out. Choose the method of payment; 1). Online payment with credit card (via Mercado Pago) , or 2).'Manual Payment' for offline payment (Bancolombia). We will contact you for delivery details (See ‘Delivery’ section for further details) Note. All products prices are in Colombian Pesos.
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What are the payment options ?Payment can be made with following options: (Choose payment options in the check-out). 1. ONLINE payment - Credit Card or PSE via Mercado Pago (No need to have account in Mercado Pago). 2. Manual Payment: Bank Transfer to our Bancolombia account. Deposit the money to our Bancolombia account. Our staff will contact your for further arrangement on manual payment options. Note. All the prices are in Colombian Pesos (COP)
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Delivery timeBig items (with label ‘Made to order’): items need to be pre-ordered. See in the item description for the estimated length of production. For 'pick up item' option please contact our team.
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‘Made-to-Order´ labelled itemsProducts with a ‘MADE TO ORDER’ label. The products will be made on confirmed order after the down payment is made. According to the type of products 5-14 Business days will be necessary to complete your order (See in product details). Terms of Payment: 60% down payment 40% upon product delivery Delivery cost around north of Bogota (depends on the distance) is between: 15.000 – 30.000 COP. If you pay the remaining amount in cash, we need to hire someone that we can trust to deliver the products and collect the money at the same time. Therefore, the delivery cost will be higher than mentioned above. For 'pick up item' option please contact our staff.
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For further questionsIf you have further questions you can send us a message to: - Whatsapp wa.me/18495175511 (or copy this to your browser) - Through our website on the 'Contact' page, or go to this link and fill out the form - Email craftedtoysco@gmail.com - Facebook messanger m.me/craftedtoyscolombia
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